Functional Validation
Functional validation means that a client presents to a prospective service agent a sequence of challenges. The service agent replies to these challenges with corresponding answers. Only after the client is satisfied that the service agentís answers ar
Three steps:
- Service agent identification and location.
- Service agent functional validation.
- Commitment to the service agent.
Notes:
1. It is especially important in mission critical applications.
2. So now we think there are three steps during a service deal.